Case Study
Elevating Service with Advanced Technology
Security Company Singapore, a highly experienced Security Service company with over 7 years of service to some of the nation’s top corporations, sought to enhance their client service by eliminating paper reporting, upgrading their guard tour system, and simplifying access to reports.
Once FSC understood their clients’ expectations from a security provider, they began searching for a comprehensive workforce management solution featuring GPS, time-sensitive reporting, daily activity reports, and smarter guard tours. After researching various options, they discovered Security Management System and its suite of workforce management solutions.
Challenges
Security Company Singapore – After integrating SMS, FCS has been able to increase officer accountability, streamline operations, and provide better service. The following features have proven to be the most beneficial to FCS:
Security Consulting
GPS and NFC technology ensure mobile guard accountability and help them be more efficient. Real-time monitoring provides operations and management with the necessary insights.
Compensation for Medical Bills
Automated and fully customizable incident and activity reports streamline communication between security guards, operations, and clients, saving precious time.
Data Storage
Historical data is easily accessible whenever needed, as all reports are stored on a secure cloud-based server.
Our Process
After integrating SMS, FCS implemented the following process to increase officer accountability, streamline operations, and provide better service:
1
Planning the Case
2
Evaluating the Situation
3
Filing the Case
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